By selecting the Patio/Balcony option in the Extras page, your NeatO cleaners will do a general cleaning of your outdoor space. This includes vacuuming your outdoor area, dusting chairs and tables, and wiping railings. There is no mopping of outdoor spaces and windows are not included in this selection. 

***Please know that NeatO cleaners will not handle pet waste or fluids. Thank you in advance for taking care of these matters before your cleaners arrive.

You do not have to be home for your cleaning as long as your cleaner has proper directions for entering and exiting your home. Please input these instructions when booking your appointment. Your home will be locked when the cleaner leaves.

That’s okay! Just leave us detailed entry instructions when you schedule your appointment online so we know how to gain access to your home. Your home will be locked when the cleaner leaves.

Please contact us for any reasons regarding scheduling, payment, issues, and feedback at (323) 240-7053. You may also email connect@neatocleaning.com with any questions or concerns. Any scheduling changes should be made by text or phone to ensure we don’t miss your request.

Not to worry! We are happy to communicate any messages or concerns you have to our cleaners. Just shoot us a text or call us and we will relay the message. We understand that there may be a language barrier sometimes, but we are always happy to facilitate communication.

We are open Monday-Friday 9-5pm.

Yes, absolutely! Give us a call at (323) 240-7053 and we will provide you our availability and help you schedule your cleaning.

The simplest way to book a NeatO cleaning is to click on “Book A Cleaning” at the top of this webpage. This will take you step by step through the process where you will choose the size of your home, the level of cleaning, and the date and time which you would like your visit. You are able to add notes and details for specifics that you would like us to know. Finish with easy, safe online payment and we’ll send you a confirmation email within 24 hours.

We proudly serve West Hollywood, Beverly Hills, Los Angeles, Hollywood, Culver City, and West LA.

NeatO prices on a flat rate system. Meaning, dependent on whether your home is an apartment or a house, number of bedrooms, square footage, and desired level of service. To find out what your home would cost to be cleaned, click “Book a Cleaning” in the menu at the top of the page and follow the prompts to find your rate. We also offer add-on services such as inside fridge cleaning, inside oven cleaning, pet hair removal, interior windows cleaning, etc. that you can select for additional costs.

A note about Clutter: Please pick up clutter. The cleaners are there to clean your home. If there is clutter on floors, desks, and counters, our cleaners can’t reach all the places to ensure a proper cleaning. NeatO does reserve the right to refuse service if clutter is beyond our cleaners capabilities. If there is substantial clutter and your cleaner has to work through it, please know we may charge a $60 Clutter Charge. 

We love animals, but they don’t always love us. If you think your pet may become overly anxious while we are there, please make temporary arrangements while we are in your home (i.e. travel crate or kennel). You can leave detailed pet instructions in the booking process. Unfortunately, NeatO is not responsible for them.

Pet waste and fluids will not be handled by NeatO cleaners. Please tend to these matters before your cleaners arrive.

We hope that’s never the case! But we do want to know if you are not happy with your service. Please reach out to us within 24 hours of your cleaning at connect@neatocleaning.com with your name, address, contact information, date of service performed, and a detailed description of your complaint.

A 50% of your total service will be assessed in the event that our teams arrive and are unable to access the home. We have to do this to compensate our team for the time they blocked out for cleaning your home, which prevents them from accepting other work. Thank you for your understanding.

A $25.00 fee will be assessed for all cancelled and declined payments.

All schedule changes are handled directly with NeatO by calling or texting us at (323) 204-7053.

If the residence is beyond a reasonable level of uncleanliness and poses a hazard to the health or safety of our cleaners, we will cancel the cleaning immediately and refund 50% of the cost. Under NO circumstances will our cleaners handle human or animal waste or bodily fluids. 

NeatO doesn’t offer any kind of Clutter Clean up, we reserve the right to reject any job that we consider Clutter Clean up or beyond the scope of home cleaning.

Tipping is always appreciated by the cleaners but not required.  100% of tips paid through the booking system, or otherwise, will go directly to the cleaner.  It is not included in the cost of your NeatO cleaning. NeatO personnel are not permitted to solicit tips under any circumstances.

It’s okay! Our cleaners bring all supplies to clean your house.

At the moment, we do not offer green cleaning supplies, but if you have eco-friendly supplies of your own that you would prefer we use, just leave them out for us and let us know and we will be happy to use those instead.