What is Included in Neato's Standard Cleaning?
Bedrooms, Bathrooms and Common Areas
Make beds and change linens (if you leave fresh linens on bed)
Dust and clean all reachable surfaces
Dust and wipe doors
Clean door handles and light switches
Clean mirrors and glass fixtures, shine chrome
Vacuum & Mop all floors
Take out trash, wipe trash bin, replace new bag
Scrub and sanitize toilet, shower/tub and sink
Wipe and clean window sills
Clean and dust ceiling fans
Clean glass table tops
Vacuum all carpet, area rugs, and stairs
Dust electronics with micro-fiber towels for scratch free dusting
Light dishes (Heavy dishes will incur $20 charge)
Wipe and scrub kitchen sink
Wipe cabinet faces and appliances
Clean inside and outside of microwave
Clean and disinfect countertops and backsplash
Vacuum and Mop all floors
Dust and clean all reachable surfaces
Clean door handles and light switches
Clean mirrors and glass fixtures
Take out trash and recyclables
Wipe pantry doors
Baseboards and corners detail cleaning
Polish stainless steel surfaces
What does this service not include? We charge extra for the following:
Move In / Move Out Cleaning
Cleaning inside the fridge
Cleaning inside the cabinets
Cleaning inside the oven
The above extra services are available on the booking page for an extra charge. If you’d like us to do any of those, just select the service.
WHAT WE CAN’T CLEAN
Rust removal / Rust cleaning
Lifting of heavy items
Very High ceiling fans
WHAT IS INCLUDED IN THE PATIO/BALCONY CLEANING?
By selecting the Patio/Balcony option in the Extras page, your NeatO cleaners will do a general cleaning of your outdoor space. This includes vacuuming your outdoor area, dusting chairs and tables, and wiping railings. There is no mopping of outdoor spaces and windows are not included in this selection.
***Please know that NeatO cleaners will not handle pet waste or fluids. Thank you in advance for taking care of these matters before your cleaners arrive.
DO I HAVE TO BE HOME WHILE YOU CLEAN?
You do not have to be home for your cleaning as long as your cleaner has proper directions for entering and exiting your home. Please input these instructions when booking your appointment. Your home will be locked when the cleaner leaves.
WHAT IF I'M NOT THERE TO LET THE CLEANING PERSON IN?
That’s okay! Just leave us detailed entry instructions when you schedule your appointment online so we know how to gain access to your home. Your home will be locked when the cleaner leaves.
WHO DO I CONTACT IF I HAVE QUESTIONS OR ISSUES?
Please contact us for any reasons regarding scheduling, payment, issues, and feedback at (323) 240-7053. You may also email email@example.com with any questions or concerns. Any scheduling changes should be made by text or phone to ensure we don’t miss your request.
WHAT IF MY CLEANERS AND I DON'T SPEAK THE SAME LANGUAGE?
Not to worry! We are happy to communicate any messages or concerns you have to our cleaners. Just shoot us a text or call us and we will relay the message. We understand that there may be a language barrier sometimes, but we are always happy to facilitate communication.
WHEN ARE YOU OPEN?
We are open Monday-Friday 9-5pm.
CAN I BOOK A CLEANING OVER THE PHONE?
Yes, absolutely! Give us a call at (323) 240-7053 and we will provide you our availability and help you schedule your cleaning.
HOW DO I SCHEDULE A CLEANING?
The simplest way to book a NeatO cleaning is to click on “Book A Cleaning” at the top of this webpage. This will take you step by step through the process where you will choose the size of your home, the level of cleaning, and the date and time which you would like your visit. You are able to add notes and details for specifics that you would like us to know. Finish with easy, safe online payment and we’ll send you a confirmation email within 24 hours.
WHERE DO YOU SERVE?
We proudly serve West Hollywood, Beverly Hills, Los Angeles, Hollywood, Culver City, and West LA.
HOW MUCH DOES IT COST TO CLEAN MY HOME?
NeatO prices on a flat rate system. Meaning, dependent on whether your home is an apartment or a house, number of bedrooms, square footage, and desired level of service. To find out what your home would cost to be cleaned, click “Book a Cleaning” in the menu at the top of the page and follow the prompts to find your rate. We also offer add-on services such as inside fridge cleaning, inside oven cleaning, pet hair removal, interior windows cleaning, etc. that you can select for additional costs.
CLEANING SERVICE PREPARATION
A note about Clutter: Please pick up clutter. The cleaners are there to clean your home. If there is clutter on floors, desks, and counters, our cleaners can’t reach all the places to ensure a proper cleaning. NeatO does reserve the right to refuse service if clutter is beyond our cleaners capabilities. If there is substantial clutter and your cleaner has to work through it, please know we may charge a $60 Clutter Charge.
PETS & ANIMALS
We love animals, but they don’t always love us. If you think your pet may become overly anxious while we are there, please make temporary arrangements while we are in your home (i.e. travel crate or kennel). You can leave detailed pet instructions in the booking process. Unfortunately, NeatO is not responsible for them.
Pet waste and fluids will not be handled by NeatO cleaners. Please tend to these matters before your cleaners arrive.
What if i'm not happy with my cleaning?
We hope that’s never the case! But we do want to know if you are not happy with your service. Please reach out to us within 24 hours of your cleaning at firstname.lastname@example.org with your name, address, contact information, date of service performed, and a detailed description of your complaint.
All services can be paid in advance when you schedule your cleaning using our online booking system. We accept all major credit cards. We do not take cash or personal checks. Our online payments are processed by Stripe and through a fully secure 256 bit SSL protocol. In addition, we have a full extended validation SSL security as well. Booking through NeatO’s website is safe and secure, and we guarantee this.
A 50% of your total service will be assessed in the event that our teams arrive and are unable to access the home. We have to do this to compensate our team for the time they blocked out for cleaning your home, which prevents them from accepting other work. Thank you for your understanding.
LATE CANCELLATIONS OR/AND RESCHEDULES
RETURNED CREDIT CARD FEE
A $25.00 fee will be assessed for all cancelled and declined payments.
SCHEDULE AND BOOKING CHANGES
All schedule changes are handled directly with NeatO by calling or texting us at (323) 204-7053.
EXCESSIVELY DIRTY POLICY/Animal waste
If the residence is beyond a reasonable level of uncleanliness and poses a hazard to the health or safety of our cleaners, we will cancel the cleaning immediately and refund 50% of the cost. Under NO circumstances will our cleaners handle human or animal waste or bodily fluids.
NeatO doesn’t offer any kind of Clutter Clean up, we reserve the right to reject any job that we consider Clutter Clean up or beyond the scope of home cleaning.
IS TIP INCLUDED?
Tipping is always appreciated by the cleaners but not required. 100% of tips paid through the booking system, or otherwise, will go directly to the cleaner. It is not included in the cost of your NeatO cleaning. NeatO personnel are not permitted to solicit tips under any circumstances.
ARE YOU INSURED AND BONDED?
DO NEATO CLEANERS BRING ALL NECESSARY CLEANING SUPPLIES TO GET THE JOB DONE?
We arrive with all required products to give your home a great clean, vacuums, mop, bucket or step stool. If you’d like us to use a specific product, please let us know and leave it out for the cleaner to use. We ask that you provide your own vacuum if you have one, otherwise we are happy to supply ours.
WHAT IF I DON'T HAVE A MOP OR VACUUM?
It’s okay! Our cleaners bring all supplies to clean your house.
DO YOU OFFER GREEN CLEANING SUPPLIES?
At the moment, we do not offer green cleaning supplies, but if you have eco-friendly supplies of your own that you would prefer we use, just leave them out for us and let us know and we will be happy to use those instead.